Michelle Royce Williams
Michelle Royce Williams is the vice president of customer experience for H2O America (NASDAQ: HTO), where she leads the company’s customer service operations with a focus on delivering exceptional service across all markets.
Since joining H2O America in 2019, Williams has held key roles spanning communications, sustainability, and governmental affairs, each contributing to the company’s mission of providing high-quality and reliable water services to customers and the community. Her diverse background within the organization brings a broad, strategic perspective to her current role.
Before joining H2O America, Michelle led the social media team for a major gaming and hospitality company, where she was responsible for overall social strategy.
Michelle holds a bachelor’s degree from the University of Connecticut and is currently pursuing a master’s degree in Energy and Environmental Management from her alma mater.